Course Assistance & Customer Support - Full time - (m/f)

We are looking for committed team members (m/f) to join our Back Office team. In this role, you will support the day-to-day operation of Theo’s online learning platform and stay in close contact with our clients to ensure a smooth, supportive, and high-quality experience.

No prior experience is required — we provide full training. What matters most is reliability, clear communication, and a calm, solution-oriented mindset.

Your responsibilities:

• Managing the online learning platform (uploading call recordings, setting up new courses, and scheduling group call reminders)

• Supporting new clients during onboarding and ensuring a smooth start into the program

• Providing friendly customer support and answering administrative client questions via email, chat, or phone

• Proactively checking in with clients to make sure they have everything

At Theo Bergmann Health Coaching, we work every day with motivation and passion to build on our success as a health coaching company — and grow beyond it together with you. Each team member has the opportunity to further develop their skills in a structured environment.

We are looking for team members who are eager to grow together with us. We value clear goals and reliability. If you are looking for a career in a stable environment with opportunities for professional growth, we look forward to your application.

Salary: $4,500 gross per month

Development and promotion opportunities are available over the coming years.

The typical onboarding phase lasts 2 months.

We offer:

• Secure full-time job

• Great working environment

• Clear responsibilities

• Health conscious environment with access to high quality slow juicer and high performance blender

• Organic fresh fruits and vegetables daily

• Strong technical skills – comfortable with online learning platforms, tools, and basic troubleshooting

• Excellent English (written & spoken) – clear, confident, and professional communication

• Highly organized – able to manage tasks, conversations, and follow-ups reliably

• Calm problem-solver – handles difficult situations with clarity, patience, and composure